Return Policy

Hi! 

Need to make a return? No worries! Below is how we can make it right by you :) Almost all items are refundable!

RETURN CONDITIONS

• Must be returned within 30 of purchase.
• The item(s) must have the all of the original tags on & in the same condition you received it.
• Items must be unworn, unstained, no pet hair, funky smells, make up & deodorant free, etc.
• Customer is responsible for return shipping costs of item(s). Shipping costs are non-refundable. 

Accessories, intimates, sale items, and special offers are FINAL SALE.

Damaged/Defective Items

If you believe you received defective merchandise please contact us WITHIN 3 days of receiving your item at help@shopdulce.com

Unfortunately we cannot provide exchanges or holds due to limited inventory.

 

RETURN INSTRUCTIONS

1. Include your Order Number (included in your original order confirmation email and printed invoice!) and the reason for the return! (i.e. wrong size, defective item, etc.)
2. Send returns to 309 Wildwood Ln. Rockwall TX 75087
3. Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

If you have any questions, feel free to reach out to help@shopdulce.com