Return Policy
Hi!
Need to make a return? No worries! Below is how we can make it right by you :) Almost all items are refundable!
RETURN CONDITIONS
- Must be returned within 30 of purchase.
- The item(s) must have the all of the original tags on & in the same condition you received it.
- Items must be unworn, unstained, no pet hair, funky smells, make up & deodorant free, etc.
- Customer is responsible for return shipping costs of item(s). Shipping costs are non-refundable.
Accessories, intimates, sale items, and special offers are FINAL SALE.
Damaged/Defective Items
If you believe you received defective merchandise please contact us WITHIN 3 days of receiving your item at help@shopdulce.com
Unfortunately we cannot provide exchanges or holds due to limited inventory.
RETURN INSTRUCTIONS
- Include your Order Number (included in your original order confirmation email and printed invoice!) and the reason for the return! (i.e. wrong size, defective item, etc.)
- Send returns to 309 Wildwood Ln. Rockwall TX 75087
- Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!
If you have any questions, feel free to reach out to help@shopdulce.com